Terms of Service

Welcome to Bhaktishala. By accessing or using Bhaktishala.store ("Website"), you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our Website.

1. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding contracts under applicable Indian laws.

2. Products & Services

Bhaktishala offers premium:

  • Indoor Water Fountains
  • Outdoor Water Fountains
  • Decorative Idols
  • Home & Garden Décor
  • Customized Products (where applicable)

All products are subject to availability.

3. Product Information

We strive to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

  • Handmade products may have slight variations in color, texture, size, or finish.
  • Product colors may vary due to different screen settings.
  • Dimensions may have minor manufacturing tolerances.

These variations are not considered defects.

4. Pricing

  • All prices are listed in Indian Rupees (INR).
  • Prices include applicable taxes unless stated otherwise.
  • Shipping charges, if applicable, will be displayed during checkout.
  • We reserve the right to change prices without prior notice.

5. Orders

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors.
  • Cancel orders due to product unavailability.
  • Cancel suspicious or fraudulent transactions.

If payment has already been received, the amount will be refunded in accordance with our Refund Policy.

6. Payment

We accept payments through secure third-party payment gateways.

Bhaktishala does not store your debit card, credit card, or banking information.

7. Shipping & Delivery

Estimated delivery times are provided for convenience only.

Delivery may be affected by:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Natural disasters
  • Other circumstances beyond our control

Bhaktishala is not liable for delays caused by third-party logistics providers.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Refund Policy.

Please read the Refund Policy before placing your order.

9. Customized Orders

Customized or made-to-order products:

  • Cannot be cancelled once production begins.
  • Are non-returnable unless they arrive damaged or have a manufacturing defect.
  • May require additional production time.

10. User Responsibilities

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the Website's operation.
  • Misrepresent your identity or provide false information.

11. Intellectual Property

All content on this Website, including but not limited to:

  • Logos
  • Product images
  • Videos
  • Text
  • Graphics
  • Designs
  • Catalogues

is the property of Bhaktishala or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any content without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Bhaktishala shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Delays caused by third-party service providers
  • Damages arising from misuse, improper installation, or improper maintenance of products

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

13. Warranty

Where applicable, warranty coverage will be mentioned on the individual product page.

Warranty does not cover:

  • Normal wear and tear
  • Improper installation
  • Accidental damage
  • Water damage due to misuse
  • Electrical damage caused by voltage fluctuations or unauthorized repairs

14. Force Majeure

Bhaktishala shall not be held responsible for delays or failure to perform obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government restrictions
  • Transportation disruptions
  • Labor disputes

15. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in the district where Bhaktishala operates.

17. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time.

Any changes will become effective immediately upon publication on this Website.

Continued use of the Website after such changes constitutes your acceptance of the revised Terms.