Return & Exchange Policy

Return & Exchange Policy

At Bhaktishala, we take great care in crafting and packaging every product to ensure it reaches you in perfect condition. However, if you are not fully satisfied with your purchase, we're here to help.

Return & Replacement Window

  • Returns or replacements can be requested within 7 days of delivery.
  • Requests made after 7 days from the date of delivery will not be accepted.

Unboxing Video – Mandatory Requirement

To ensure a smooth and fair resolution process, an unboxing video is mandatory for all return or replacement requests.

  • The video must be recorded continuously from the moment the sealed package is opened, without any cuts or edits.
  • It should clearly show the product, packaging, and any damage or defect (if applicable).
  • Claims for damaged, defective, or incorrect items will not be accepted without a valid unboxing video.

This policy helps us verify issues accurately and process your return or replacement quickly.

How to Request a Return or Replacement

You can initiate a return, replacement, or refund request simply by calling us or sending a message on WhatsApp. No complicated forms — just reach out and we'll guide you through the process.

  1. Call or WhatsApp us on +91 8796733203 within 7 days of delivery.
  2. Share your order number along with the unboxing video.
  3. Our team will review your request and confirm the return/replacement within a reasonable time frame.
  4. Once approved, we will guide you through the next steps (pickup or self-ship, as applicable).

Contact Us

Bhaktishala (Anjani Enterprises) 📍 Address: G-42, Galaxy Blue Sapphire, Greater Noida West, 201308 📞 Call or WhatsApp: +91 8796733203

Conditions for Return/Replacement

  • The product must be unused, in its original condition, and in the original packaging.
  • Returns/replacements are applicable only for damaged, defective, or incorrect items received.
  • Change-of-mind returns may not be accepted for customized or made-to-order idols/products (please refer to your product page for specific details).

Refunds

  • Once the returned product is received and inspected, refunds (if applicable) will be processed to the original payment method within the standard banking timeline.

Need Help?

For any queries regarding returns, exchanges, or refunds, feel free to call or WhatsApp us at +91 8796733203 — we're happy to assist you.

Bhaktishala reserves the right to update this policy at any time without prior notice.